Refund Policy
We want you to be completely happy with every cut and delivery, and here is exactly how our refunds and replacements work.
1. Your Rights
Nothing in this policy limits your rights under the Australian Consumer Law. We will provide a refund or replacement where goods are faulty, unsafe, spoiled on arrival, or not as described.
2. Change of Mind
Because fresh and frozen meat is perishable, we do not offer refunds or exchanges for change of mind.
3. Reporting a Problem
Tell us within 24 hours of delivery or collection, with your order number and clear photos of the product and its packaging.
4. Inspection
We may ask you to keep the product refrigerated, or return it, so we can inspect it.
5. How Refunds Are Paid
Approved refunds go back to the original payment method within 5–10 business days. If you prefer, we can offer a replacement or store credit instead.
6. Missed Deliveries
If a delivery fails because of an incorrect address or because nobody was available to receive it, it is not eligible for a refund.
7. Cancellations
You can cancel an order for a full refund up to 24 hours before dispatch or collection.
Questions about a refund?
Reach out anytime at [email protected] with your order details.